FAQs

Frequently Asked Questions

Other FAQs

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Order and Shipment FAQs

    What shipping options are there for non-European countries?

    Seeds only, offshore islands not included.
    * Shipped by Certified mail with a delivery time of 15-30 business days from dispatch.

    Except for:

    - In Canada, Turkey, Georgia, Israel and Iran where orders are sent by *regular mail and delivered within 15-30 working days from dispatch.
    - In South America where orders are sent by *regular mail and…

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    What shipping options are there in Europe?


    * Shipped by GLS with a delivery time of 72/96 hours (working days) from dispatch.
    Shipping with UPS Express 24-hour (working days) service is also available upon customer's request (with an additional cost).

    Except in:
    - Cyprus and Malta, where UPS Express 24/48h is used.
    - Bulgaria, Madeira and the Azores, where orders are sent by *regular mail…

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    What shipping options are there in France?


    * Shipped by DPD with a delivery time of 24/72 hours from dispatch (working days).
    Except for:
    - Corsica and other remote areas, where orders are shipped by GLS service, with a delivery time of 72/96 hours from dispatch (working days).
    - Offshore islands (Reunion, Martinique, Guadeloupe, etc.), where regular mail* is used, taking up to 15/30 days from dispatch (working…

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Product FAQs

    Can I return a product once received?

    Our Customer Service Department provides a quick and efficient after-sales service that will help you solve any problems you may have with our products or shipments. You’ve got 7 days from the receipt of the order to return it. To do so, you have to send an email to pedidos@dinafem.org and you’ll receive all the instructions on how to proceed. Remember to indicate your delivery…

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    Can I claim for non-germinated seeds?

    Yes, of course. Before producers, we’ve been growers and so we know how frustrating it is when those seeds you have so eagerly bought don’t germinate as they should. For those few non-germinated seeds, we have a 3-month replacement guarantee (from receipt of order), not applicable to freebies. The replacement of non-germinated seeds by Dinafem Seeds, LaMota Seeds and Humboldt Seed…

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    How do you make sure the seeds you sell are in optimal conditions?

    At Dinafem Seeds, we carry out highly meticulous selection, storage and packaging processes that guarantee the quality and the conditions of our seeds:
    * Selection: Only the best seeds, the ones that look good and seem right for storing after the cleaning and removal of debris and other impurities, are selected.
    * Storage: Selected seeds are stored in silica gel-filled glass…

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    What are the best storing conditions for my seeds?

    If properly preserved, cannabis seeds can be stored for 2-3 years, with no negative effects on their properties.  For the best results, keep them in a cool place such as in a refrigerator (in the crisper drawer) or in a room where the temperature is low and constant. In order to avoid humidity problems, they must be stored in airtight containers like in the Eppendorf tubes you get your…

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Technical FAQs

    How to tell a plant is male or female?

    Unlike most plants, cannabis is a dioecious plant, that is to say, it features specimens of separate sexes (female and male). Female plants are best for producing buds while males are in charge of pollination. Unless you’re a highly experienced grower capable of recognizing growth patterns during the vegetative phase, it isn't until the flowering that you’ll be able to discern your…

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    What do I need to grow cannabis indoors?

    Growing cannabis indoors consists in recreating the optimal natural conditions for your cannabis plants’ development. The basic elements you’ll need are the following:
    * An adequate growing space: it could be a grow tent or a grow room. It’s very important for it to be discreet, easy to ventilate and big enough for the plants to grow comfortably. Installing a good…

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    When is the best time to germinate my cannabis seeds outdoors?

    The best time to germinate your cannabis seeds outdoors will vary depending on the region you live in. Broadly speaking, you should do it when there’s no risk of frosts, and winter has long ended. Having said this, we could give you some approximate dates depending on your region: Northern hemisphere:
    * Temperate climates with long summers: the temperatures are milder and, in…

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    How can I germinate my cannabis seeds?

    In spite of the many seed germinating methods available, we recommend using jiffy pellets, which are dehydrated and pressed peat pellets that, when damp, will help your plants survive in their first days of life. All you have to do is:
    * Dampen the jiffy pellet
    * Place the seed in it at a depth of 0.5 cm, making sure the pointy end is looking down.
    * If you’re growing…

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Payment FAQs

    Is it safe to provide my card details?

    Your card details are sent directly to the bank, whose website is always protected by the highest level of encryption. As a result, a padlock and ‘https’ will appear in the browser bar. The ‘s’ at the end of http means that it is a secure site. We do not hold your details at any time.

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    Can I pay my order by credit card?

    Yes. In fact, we strongly recommend using this payment method because it's the easiest, fastest, safest and cheapest method of all. (Available for any country allowed to place orders).
    * In Spain (except Balearic) seed orders that total more than €30‚ paid by credit card, will qualify for FREE SHIPPING.
    * In France seed orders that total more than €60‚ paid…

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