- Dear growers, after a few weeks operating with some restrictions due to the COVID-19 outbreak, we’re now resuming business as usual. You will find a list of FAQs below, including shipping procedures and countries where our seeds can now be shipped to.
The unprecedented situation we've undergone in the last few months due to the COVID-19 pandemic forced us to modify our seed shipping policy. Fortunately, we're now in a position where we can resume business as usual. As expected, we have received many e-mail and social media messages with all your queries. Therefore we have created this FAQs post to answer all your questions about online orders during this time.
Can I buy my seeds online?
Yes, you can order seeds on our website and we'll send them to your home address.
How can I pay for my orders?
We accept payment by credit or debit card, Bitcoin, bank transfer, or cash in an envelope.
What countries are you shipping to, and how?
We're now working with all shipping couriers including Correos. Therefore, we're resuming our online seed sales worldwide but with some restrictions. These include those countries where we normally cannot send our products to for reasons beyond our control: Argentina, Australia, Chile, South Africa, and The United States. In addition, and as an extraordinary measure due to the Coronavirus pandemic, restrictions are also in place on shipments to the following countries:
Armenia, Belorrusia, China, Colombia, Congo, Equatorial Guinea, Ethiopia, Gabon, Ghana, India, Iran, Kazakhstan, Kenya, Lesotho, Macao, Macedonia, Morocco, Namibia, Niger, Nigeria, Romania, Senegal, Tanzania, Togo, Ukraine, and Zimbabwe.
What products can I order?
You can now order all our products, seeds, and merchandising.
How long will my order take to arrive?
Fortunately shipping couriers aren't experiencing any major delays at the moment. Therefore your products will arrive on the date estimated when you make your order.
*For orders processed using UPS Express service, the estimated delivery time is 1 working day.
How can I get in contact if my order is delayed or for further queries?
We'll continue responding to all your queries by email at pedidos@dinafem.org, and our phone support (+34 943 21 86 88) is back again.
Remember that we are still with you through our blog, social media and newsletters.
We hope your confinement is more bearable with your beloved seeds at home. Choose your favourite strain, and keep on growing!
#StayingAtHomeWithDinafem
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